Universitas Pembangunan Jaya AI Chatbot

Development Jaya University AI Chatbot The development of the AI Chatbot at Pembangunan Jaya University (UPJ) was motivated by the need for fast, accurate and easily accessible admissions information services. Limited operational hours and the large number of repetitive questions are challenges in providing services to prospective students. As a solution, an AI Chatbot based on Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) was developed which is able to answer questions automatically based on official university information. This system is equipped with FAQ Retrieval, knowledge base integration, and an administration dashboard to support information management. As a result, a web-based chatbot platform was created that allows prospective students to access registration information, study programs, tuition fees and scholarships 24 hours a day. This system is expected to increase service efficiency, reduce the workload of admissions staff, and provide a more modern information service experience.